TRAINING SEMINARS

Seminar topic: Improving the efficiency of services in the face of uncertainty

Target audience: Civil servants interested in improving their professional competencies in a changing world. LEVEL "D", Self-governing.

Time of the event: February 14-16

Duration: 24 hours

Expected results: Development of professional competencies and practical skills to be able to make decisions in times of uncertainty. Rational classification of management decisions. Mastering the mechanisms of implementation of actions, projects and solutions in a changing environment.

Review of the seminar:

1. A successful person in the world of VUCA.
2. Stress control in a changing situation.
3. Willingness to master a huge amount of information.
4. Learn to solve problems (problems and difficulties) on their own and teach others.
5. Continuous formation of new skills.
6. Analysis of practical cases, solution of situational situations.

Competences:

Service management

Speed

Self-development

Responsibility

Seminar topic: Business process optimization

Target audience: heads of government agencies, heads of local executive bodies and territorial departments and inspections.

LEVEL "C", Manages employees.

Time of the event: February 21-25

Duration: 40 hours

Expected results:

1. Knows and uses the basic concepts of business processes, notation BPMN.
2. Learns to analyze and formalize business processes in government agencies.
3. Masters the methods of optimizing business processes in government agencies.

Review of the seminar:

1. Introduction to the theory of business process management. Basic concepts.
2. Group work: determining the type of activity.
3. BPMN notation.
4. Analysis and formalization of business processes.
5. Business process modeling.
6. Methods and indicators of business process optimization
7. Practical tasks of process optimization
8. Feedback.

Competences:

Service management

Leadership

Cooperation and interaction

Decision making

Seminar topic: Data visualization and analysis

Target audience: Specialists of local executive bodies and territorial departments and inspections. LEVEL "D", Self-governing.

Time of the event: April 4-6

Duration: 24 hours

Expected results:

1. Development of professional competencies and practical skills for the use of "big data" in management decisions.
2. Practice in presenting (presenting / presenting) information in a clear, concise, concise and accurate manner.
3. Mastering special methods and tools for visualization.

Review of the seminar:

1. Introduction to big data analysis.
2. Big data and digital transformation, the potential of existing solutions, development prospects.
3. Decision-making based on data.
4. Analysis: planning, forecasting, determining the results.
5. Analysis of practical cases. Case "Assessment of skills of analytical thinking".
6. Feedback.

Competences:

Service management

Cooperation and interaction

Speed

Customer orientation and provision of services

Seminar topic: First of all - people: practical tools to improve the quality of public services

Target audience: Specialists of local executive bodies and territorial departments and inspections engaged in the provision of public services.

LEVEL "D", Self-governing.

Time of the event: September 26-28

Duration: 24 hours

Expected results:

1. Development of professional competencies and practical skills to improve the quality of public services.
2. First of all - to reveal the concept of people and confirm their definition.
3. Mastering the methods of using practical tools to improve the quality of public services in everyday life.

Review of the seminar:

1. Ensuring compliance with the legislation in the field of public services.
2. Management and assessment of the quality of public services.
3. Mechanisms for determining the level of customer satisfaction.
4. Analysis of tools to improve the quality of public services.
5. Proactive approach to public services.
6. Orientation to people in the provision of public services.
7. Carrying out public control over the quality of public services.
8. Reasons for poor quality of public services.
9. Analysis of practical cases.

Competences:

Service management

Cooperation and interaction

Customer orientation and provision of services

Reasonableness

Seminar topic: Local self-government: integrated development of the region

Target audience: Specialists of akims of rural districts. LEVEL "D", Self-governing.

Time of the event: November 7-9

Duration: 24 hours

Expected results:

1. Knowledge of the documents of the state planning system;
2. Achieving effective planning and end results based on a clear definition of the goals and objectives of their government agencies;
3. Correct application of laws in the field of local self-government.

Review of the seminar:

1. The state planning system of the RK.
2. Documents of the state planning system.
3. The relationship between strategic planning and budget planning.
4. Budget planning, basic documents.
5. Knowledge of the laws in the field of local self-government.
6. Features of budget planning of the fourth level, cases.
7. Analysis of practical cases and situations. Cases on M&E.

Competences:

Service management

Speed

Responsibility

Cooperation and interaction

Stress tolerance

Seminar topic: Project management: project level

Target audience: Specialists of local executive bodies and territorial departments and inspections.

LEVEL "D", Self-governing.

Time of the event: June 6-10

Duration: 40 hours

Expected results:

1. Knows and applies the basic concepts of project management.
2. Obtains information in accordance with ISO 21500.
3. Can carry out design work using project management tools.

Review of the seminar:

1. Introduction to the theory of project management. Basic concepts.
2. Project management in the public sector. On the Rules of Project Management (Government Resolution No. 358 of May 31, 2021).
3. National standard of the Republic of Kazakhstan ISO 21500-2014.
4. Project office. Competences of the project manager.
5. Fill in the terms of reference for the project.

Competences:

Initiative

Service management

Cooperation and interaction

Self-development

Seminar topic: Requirements and norms of administrative procedures in the regions according to the Code of Administrative Procedure of the Republic of Kazakhstan

Target audience: Specialists of local executive bodies and territorial departments and inspections.

LEVEL "D", Self-governing.

Time of the event: October 10-12

Duration: 24 hours

Expected results:

1. The students' understanding of the administrative-procedural sphere is expanded.
2. Professional competence and practical skills in the protection of the rights of citizens and legal entities.
3. Masters the protection of the legitimate interests of the state, civil society, legal entities and citizens in the public-legal sphere of society.

Review of the seminar:

1. About administrative justice.
2. The concept of administrative bodies.
3. Principles of administrative procedures: features and types.
4. Desire of administrative bodies: understanding and problems.
5. Unified scope of competencies of civil servants.
6. Appeal of an administrative act: the procedure for appeal, its consideration and decision on the appeal.
7. Administrative proceedings: general principles and features.
8. Judicial control. Procedural coercive measures.
9. Analysis of practical cases and situations. Video of the Supreme Court of the Republic of Kazakhstan "What is APPP?".

Competences:

Cooperation and interaction

Responsibility

Speed

Seminar topic: Career and family: how to keep the balance 

Target audience: Civil servants who are interested in furthering their careers and seeking to improve their personal competencies.

LEVEL "D", Self-governing.

Time of the event: February 7-9

Duration: 24 hours

Expected results:

1. Develops professional competencies and practical skills of balance between work and family and border management.
2. Knows and uses techniques and factors that increase personal effectiveness.

Review of the seminar:

1. Criticisms and difficulties affecting personal life in the performance of duties.
2. Knows and uses coaching tools aimed at maintaining a balance between work and personal life, increasing personal efficiency (SMART, GROW, individual line of time, modeling future success).
3. Maximum performance factors.

Competences:

Service management

Self-development

Initiative

Stress tolerance

Seminar topic: Strategic tools of HR management in government agencies

Target audience: Heads of local executive bodies and territorial departments and inspections.

LEVEL "C", Manages employees.

Time of the event: May 31-June 2

Duration: 24 hours

Expected results:

1. The students' understanding of management is expanded.
2. Development of professional competencies and practical skills in the field of HR management and personnel management. Assumes the desired results in the management of the organization.
3. The level of staff involvement in forecasting will increase.

Review of the seminar:

1. The basic concepts of HR management and personnel management.
2. Theoretical and scientific bases of management.
3. Legal regulation of personnel management.
4. Stages of development of personnel management.
5. Ability to work in social networks.
6. Organizational context of management and personnel management.
7. The main directions of the system of personnel policy of the state.
8. Head Hunter service in Kazakhstan.
9. Personnel management service of government agencies and its tasks.
10. Organizational and managerial methods of management and staffing.
11. Analysis of practical cases, methods of conversation.

Competences:

Service management

Leadership

Responsibility

Decision making

Seminar topic: Budgeting and accounting in government agencies

Target audience: Civil servants (specialists of rural districts) who implement the policy of planning and execution of the budget of the state body. LEVEL "D", Self-governing.

Time of the event: October 24-26

Duration: 24 hours

Expected results:

1. Knowledge of the documents of the state planning system;
2. Achieving effective planning and end results based on a clear definition of the objectives of their government agencies;
3. Effective use of economic and financial independence of local self-government.

Review of the seminar:

1. The state planning system of the RK.
2. Documents of the state planning system.
3. The relationship between strategic planning and budget planning.
4. Budget planning, basic documents.
5. Local budget planning, cases.
6. Features of budget planning of the fourth level.

Competences:

Service management

Speed

Responsibility

Cooperation and interaction

Stress tolerance

Seminar topic: Ethics and image of a civil servant

Target audience: Specialists of local executive bodies and territorial departments and inspections.

LEVEL "D", Self-governing.

Time of the event: April 11-13

Duration: 24 hours

Expected results:

1. Knows the rules of business etiquette and behavior in accordance with the image of a civil servant.
2. In its activities aimed at transparency, objectivity and fairness, ethics applies norms and values.

Review of the seminar:

1. Requirements of the Code of Ethics of Civil Servants of the Republic of Kazakhstan.
2. Ethics and norms of behavior of civil servants.
3. Principles of business etiquette and official conduct.
4. Image and prudence of a civil servant.
5. Formation of an anti-corruption culture and compliance with restrictions and prohibitions.
6. Formation of a new model of ethics.
7. Disciplinary and administrative liability of civil servants.
8. Practical cases: situational tasks for small groups.

Competences:

Reasonableness

Orientation and provision of information to the customer

Cooperation and interaction

Self-development

Seminar topic: Coaching tools in the civil service

Target audience: Civil servants seeking to increase personal efficiency. LEVEL "D", Self-governing.

Dates: January 31 - February 2

Duration: 24 hours

Expected results:

1. Knows and uses techniques and factors that increase personal effectiveness.
2. Learns to identify and adjust priorities, save time.

Review of the seminar:

1. Introduction to coaching.
2. Coaching tools (SMART, GROW, 4 positions, individual timeline, belief changes, commitment map, modeling future success).
3. Factors affecting maximum performance.
4. Team coaching culture.
5. Techniques of feedback and effective questioning.
6. Practical techniques.

Competences:

Initiative

Stress tolerance

Cooperation and interaction

Service management

Seminar topic: Project approach to the implementation of state programs in the region

Target audience: Specialists of local executive bodies and territorial departments and inspections.

LEVEL "D", Self-governing.

Time of the event: October 17-21

Duration: 40 hours

Expected result:

1. Knows and uses techniques and factors that increase personal effectiveness.
2. Learns to identify and adjust priorities, save time.

Review of the seminar:

1. Introduction to coaching.
2. Coaching tools (SMART, GROW, 4 positions, individual timeline, belief changes, commitment map, modeling future success).
3. Factors affecting maximum performance.
4. Team coaching culture.
5. Techniques of feedback and effective questioning.
6. Practical techniques.

Competences:

Initiative

Stress tolerance

Cooperation and interaction

Service management

Seminar topic: Strategic thinking and creative problem solving

Target audience: Specialists of local executive bodies and territorial departments and inspections.

LEVEL "D", Self-governing.

Time of the event: April 25-27

Duration: 24 hours

Expected results: Development of professional competencies and practical skills in making non-standard decisions based on the development of strategic and creative thinking. Mastering practical tools to identify the problem and form a common vision.

Review of the seminar:

1. The structure of strategic thinking: a systemic model of organizational and managerial processes.
2. Principles of development of strategic thinking.
3. Techniques for the development of strategic thinking: the development of creativity, the ability to make unique decisions.
4. Development of speed and flexibility of thinking.
5. Stages of the creative process of formation of innovative solutions.
6. Organizational practices for the development of creativity and the exchange of new ideas.
7. Analysis of practical cases. Case "Assessment of skills of analytical thinking".

Competences:

Service management

Speed

Cooperation and interaction

Initiative

Seminar topic: Anti-corruption management and compliance

Target audience: Heads of local executive bodies and territorial departments and inspections.

LEVEL "C", Manages employees.

Time of the event: October 31 - November 2

Duration: 24 hours

Expected results:

1. Development of professional competencies and practical skills in the field of effective anti-corruption examination of draft acts (orders, permits, certificates) of government agencies.
2. Mastering the work of the anti-corruption management system in accordance with the requirements of the international standard ISO (ISO) 37001.
3. Ethical norms and standards will be observed and applied at work.

Review of the seminar:

1. Goals and objectives of anti-corruption expertise, mechanisms for conducting anti-corruption expertise of draft regulations (regulations).
2. Requirements of the international standard ISO (ISO) 37001 of anti-corruption management system.
3. Mechanisms for implementing the principles of prudence in the prevention of corruption and bribery.
4. Unified standards of anti-corruption compliance.
5. Analysis of practical cases. Video: "How the country defeated corruption"
6. Feedback.

Competences:

Service management

Reasonableness

Decision making

Cooperation and interaction

Seminar topic: Effective communication: techniques of working with information

Target audience: Civil servants (rural district specialists) who want to improve their skills in working with information and increase the effectiveness of communication.

LEVEL "D", Self-governing.

Time of the event: September 5-7

Duration: 24 hours

Expected results:

1. Knows the algorithm for creating effective communications.
2. Uses information processing techniques to establish effective communication with the public.

Review of the seminar:

1. Theory and principles of effective communication.
2. Algorithm for creating effective communications.
3. The importance of information in effective communication.
4. Perception of information, properties of information.
5. Techniques of working with information.
6. Establish effective feedback from the public.
7. Ethics of communication in social networks.
8. Analysis of practical cases: analysis based on comments from social networks.

Competences:

Reasonableness

Responsibility

Cooperation and interaction

Orientation and provision of information to the customer

Seminar topic: A state that listens to the voice of the people: tools for interaction with the people and civil society

Target audience: Civil servants who want to develop the skills of effective communication with the population (M&E, civil servants who communicate directly with the population).

LEVEL "D", Self-governing.

Time of the event: January 24-26

Duration: 24 hours

Expected results:

1. Development of professional competencies and practical skills to establish effective communication with the population and civil society.
2. The ability of students to diagnose existing knowledge, skills, attitudes, concepts, relationships in the field of communication.
3. Formation and / or development of communication skills to the required level.

Review of the seminar:

1. The main aspects and principles of the concept of "a state that listens to the voice of the people."
2. Continuous dialogue of the state and society.
3. Understand the algorithm for creating effective communications.
4. Overt and covert causes of behavior, how they affect communication.
5. Criticism. Significance. Assertive criticism. Principles.
6. Emotional flexibility of a civil servant.
7. Legal acts used in working with NGOs and public councils. Conflictology. Understanding and solutions.
8. Ways to increase effective communication depending on the task. Effective feedback from the public.
9. Ways to improve communication at different levels, to overcome possible out-of-state or crisis situations.
10. Analysis of practical cases. Video: "Listening to the state."

Competences:

Stress tolerance

Cooperation and interaction

Responsibility

Customer orientation and information provision