Seminar topic: First of all – people: practical tools to improve the quality of public services
Target audience: Specialists of local executive bodies and territorial departments and inspections engaged in the provision of public services.
LEVEL “D”, Self-governing.
Time of the event: September 26-28
Duration: 24 hours
Expected results:
- Development of professional competencies and practical skills to improve the quality of public services.
- First of all – to reveal the concept of people and confirm their definition.
- Mastering the methods of using practical tools to improve the quality of public services in everyday life.
Review of the seminar:
- Ensuring compliance with the legislation in the field of public services.
- Management and assessment of the quality of public services.
- Mechanisms for determining the level of customer satisfaction.
- Analysis of tools to improve the quality of public services.
- Proactive approach to public services.
- Orientation to people in the provision of public services.
- Carrying out public control over the quality of public services.
- Reasons for poor quality of public services.
- Analysis of practical cases.
Competences:
Service management
Cooperation and interaction
Customer orientation and provision of services
Reasonableness
