LISTENING STATE: TOOLS OF INTERACTION WITH THE POPULATION AND CIVIL SOCIETY (REGIONAL COMPONENT)

Seminar topic: Business process optimization

Target audience: heads of government agencies, heads of local executive bodies and territorial departments and inspections.

LEVEL “C”, Manages employees.

Time of the event: February 21-25

Duration: 40 hours

Expected results:

1. Knows and uses the basic concepts of business processes, notation BPMN.
2. Learns to analyze and formalize business processes in government agencies.
3. Masters the methods of optimizing business processes in government agencies.

Review of the seminar:

1. Introduction to the theory of business process management. Basic concepts.
2. Group work: determining the type of activity.
3. BPMN notation.
4. Analysis and formalization of business processes.
5. Business process modeling.
6. Methods and indicators of business process optimization
7. Practical tasks of process optimization
8. Feedback.

Competences:

Service management

Leadership

Cooperation and interaction

Decision making